QWASI Technology & Innovation Labs Cross a Billion Data Points in IOT Experiences with Top Brands in 2016
New York, New York – January 16, 2017 – QWASI Technology announced record growth for its’ Communication and Data Management platform in 2016. Crossing over a billion data points and messages, further growth is expected in 2017 as brands get smarter about how to leverage IoT in their communication strategies.
“The movement towards hyper-personalization on mobile with AI and Chatbots is a strong driver for mobile innovation in 2017,” says Leon Samuel, CEO of QWASI Technology.
In 2016, mobile directly influenced $500bn in retail sales in the U.S. alone. It is predicted that by 2020, mobile will account for 45% of $632bn in total e-commerce sales. New data is showing that 80% of consumers now turn to a smartphone before they turn to a human for assistance.
Every company is looking to better optimize customer experiences with new employee assistance tools like Apple’s Siri, Cisco’s Spark, and Amazon’s Alexa. AI in the consumer space and workplace is continuing to gain traction, as companies look to make their applications smarter and mobile experiences more intelligent.
“For AI applications to become actively intelligent, they have to have the ability to hear real time data, listen for the context, and decide how to respond or communicate. QWASI’s technology acts as an enabler for brands to listen to the real time IoT data from Wifi to NFC to to POS terminals, and respond in an intelligent way whether it’s through a Brand’s app, Alexa, Spark, or with Emojis in live text chat scenario,” says Samuel.
Last year QWASI’s customers won mobile innovation awards including USPS by activating virtual reality from print mail, Domino’s Pizza with its use of Emoji’s for order purchasing, and Velux for the most profitable technology award in Customer Loyalty.
QWASI works with companies and brands across all marketplaces, innovating with business leaders to drive revenue and profitability, by optimizing technology investments for cost reduction in things like supply chains management.
“We are excited to enter 2017 with partners like Cisco in the IoT space who we can work with to help our brands build innovation with better technology efficiency and optimization to deliver better customer service, increase retention and grow profitability. We’ve seen tremendous advances over the past 12 years, and look forward to continuing to deliver technology solutions that sit at the heart of the mobile innovation,” concludes Samuel.
In 2016 there were over +6.5 billion IoT devices, and by 2021 there is a projected +20 billion, concluding that growth in the IoT solution world will be exponential.
About QWASI INNOVATION LABS
QWASI INNOVATION LABS is a SaaS company working with leading brands to innovate the customer journey using real time data. At the heart of QWASI’s offering is the desire to create remarkable customer experiences, leading to increased brand loyalty, higher retention rates, more effective customer service throughout the customer lifecycle.
Press Contact: Harold Medina – [email protected], 877-747-9274